When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory illegal Airbnb rental was anything but a winner, and now Scholtz wants a complete refund. Can we help?
When Ross Horrocks’ Norwegian cruise goes bad, the company offers him a full refund. Then it withdraws the offer. Is that fair?
Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund?