Norwegian Cruise Line reneges on its refund offer

When Ross Horrocks’ Norwegian cruise goes bad, the company offers him a full refund. Then it withdraws the offer. Is that fair? Read more “Norwegian Cruise Line reneges on its refund offer”

Help! I took a gamble on an Airbnb rental in Las Vegas — and lost

When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory illegal rental was anything but a winner, and now Scholtz wants a complete refund. Can we help? Read more “Help! I took a gamble on an Airbnb rental in Las Vegas — and lost”

Wrong address on my Airbnb rental — can I get a refund?

Karen Wall bails on her Airbnb Paris rental after her host switches apartments and she can’t access the unit early. Does she deserve a refund? Read more “Wrong address on my Airbnb rental — can I get a refund?”

My birthday stay was a disappointment. Can I get a refund?

Maria Garcia contacted us with a gloomy birthday tale. She and her adult children booked a reservation at a hotel on the rugged California coast to celebrate the occasion. Read more “My birthday stay was a disappointment. Can I get a refund?”

This free newsletter will save you from scams.