It was supposed to be the vacation of a lifetime for Johanna Robles and her extended family of 19, which included her husband, children and grandchildren. But when she tried to book the “Great Rivers of Europe” tour through Grand Circle Travel, the experience was less than great.
Since Robles and her husband were paying for the entire cruise — we’re talking tens of thousands of dollars — they wanted to make sure they understood the terms of their deposit. By the way, they’re clearly disclosed on GCT’s site.
“Is this enough compensation? You missed your deadline — here’s a voucher”