Question: I rented a car from Hertz in Miami a few months ago. Before returning it, I filled it up with gas. When I turned the car in, I double-checked the fuel gauge, made sure my receipt reflected that the car had been returned full, and, thinking I had myself covered, flew home.
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Question: I recently rented a car from Alamo, and I encountered a questionable practice that I wanted to let you know about.
I’ve used Alamo many times in the past, always returning the car with a full tank. Last month, after bringing back my rental in Tucson, Ariz., an Alamo attendant verified the full tank and gave us a receipt.
After we left, apparently Alamo felt the need to try and squeeze more gas in the tank, even after their employee confirmed a full tank, and charged us the inflated rental-gas price for two gallons.
They didn’t even try to notify us by phone, email or letter. This seems very sneaky and underhanded. I wrote them two emails, but never got any reply or explanation.
It’s not a huge amount of money, but rather the principle and the deceitful tactics to make a few extra dollars. I thought you’d be interested in this episode, if you haven’t heard of this practice, and perhaps could warn others in your column. — Stephen Farr, Sacramento, Calif.
Answer: When the car rental agent checked your tank and offered you a receipt, you shouldn’t have been charged extra. But if Alamo decided you owed it money, the least it could have done was to let you know — not find out when you checked your credit card bill.
Read more “The Travel Troubleshooter: The needle may be on “F” but I’m not done paying”