Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund? “After a rough start to her Galapagos vacation, she can’t get an unused ticket refund”
If you think travel agents are about as worthless as travel insurance — and I’ve seen your comments on this site, so I know you’re out there — then you’ll like this story.
Joanne Babbitt contacted me a few weeks ago because she was trying to handle an insurance claim for two clients who had been on a tour of the Galapagos Islands and Peru. It’s highly unusual for a travel agent to ask for my help, except for the occasional debit-memo dispute with an airline.
Then I reviewed the problem.
“Sometimes getting an insurance claim paid is like a game of chess”