GALAPAGOS Archives

Marcia Krantz's dream vacations turned into nightmares with Celebrity Cruises, first to the Galapagos and then Europe. Faced with unbearable cabin temperatures, health issues, and an unsympathetic response to a family tragedy, Krantz seeks a refund or credit. Celebrity Cruises promises luxury and exceptional experiences, yet Krantz's adventures fell short. As we delve into the intricacies of what Celebrity guarantees versus the reality of Krantz's experiences, we confront the challenging question: does she deserve compensation for her grievances, and if so, what form should it take?

Can I get my money back for a bad cruise?

January 30, 2025February 26, 2024 by Christopher Elliott

Marcia Krantz wants her money back for her Celebrity cruise. She sailed to the Galapagos last year but didn’t enjoy it. And then her replacement cruise to Europe also tanked.

Victoria Ramirez' Galápagos Islands vacation gets off to two false starts. Why won't her online travel agent offer an unused ticket refund?

After a rough start to her Galapagos vacation, she can’t get an unused ticket refund

January 31, 2024April 13, 2018 by Christopher Elliott

Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund?

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