After a rough start to her Galapagos vacation, she can’t get an unused ticket refund

Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund? Read more “After a rough start to her Galapagos vacation, she can’t get an unused ticket refund”

I accepted the upgrade because I thought it was free. It wasn’t

When Howard and Lori Rubin checked in for their trip on American Airlines to the Galápagos Islands, they were offered a free upgrade to first class — or so he claims. Read more “I accepted the upgrade because I thought it was free. It wasn’t”

Passport problems, a missed cruise and an unsolvable case

I can’t help Eve Weinbaum. Our forum advocates can’t help her. Her cruise line won’t help her.
Read more “Passport problems, a missed cruise and an unsolvable case”

Sometimes getting an insurance claim paid is like a game of chess

If you think travel agents are about as worthless as travel insurance — and I’ve seen your comments on this site, so I know you’re out there — then you’ll like this story.

Joanne Babbitt contacted me a few weeks ago because she was trying to handle an insurance claim for two clients who had been on a tour of the Galapagos Islands and Peru. It’s highly unusual for a travel agent to ask for my help, except for the occasional debit-memo dispute with an airline.

Then I reviewed the problem.
Read more “Sometimes getting an insurance claim paid is like a game of chess”