After a rough start to her Galapagos vacation, she can’t get an unused ticket refund

Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund? Read more “After a rough start to her Galapagos vacation, she can’t get an unused ticket refund”

Sometimes getting an insurance claim paid is like a game of chess

If you think travel agents are about as worthless as travel insurance — and I’ve seen your comments on this site, so I know you’re out there — then you’ll like this story.

Joanne Babbitt contacted me a few weeks ago because she was trying to handle an insurance claim for two clients who had been on a tour of the Galapagos Islands and Peru. It’s highly unusual for a travel agent to ask for my help, except for the occasional debit-memo dispute with an airline.

Then I reviewed the problem.
Read more “Sometimes getting an insurance claim paid is like a game of chess”