“Everything is objectively better than it was two years ago, particularly in the aviation environment”

The transcript from Homeland Security Secretary Janet Napolitano’s interview on CNN’s “State of the Union” isn’t available yet, but here’s what we know: There was a lot of hemming and hawing — here’s a sample — and one keeper quote that could define her tenure.

“Everything is objectively better than it was two years ago, particularly in the aviation environment,” she told Candy Crowley this morning.

Excuse me?

Look, I don’t have a problem with letting Napolitano put a little spin on her accomplishments, but let’s be realistic about it. The last two years have been awful for air travelers, with new restrictions, security procedures and invasive, unconstitutional searches being performed in the name of homeland security.

The Secretary is blowing smoke.

And what’s worse is, we’re inhaling.

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If you’re reading this, you’re probably not home for Christmas

No, you’re stuck at the airport or in a motel, waiting for the winter storm to pass.

The National Weather Service has issued a warning for heavy snow in the mountain counties of North Carolina not bordering Tennessee, the mountains of South Carolina and Georgia, and the North Carolina foothills. Connecticut, Massachusetts and Rhode Island are under a winter storm watch. Airlines are proactively canceling flights and waiving cancellation penalties.

Western Europe, which has been battered by winter storms, has it even worse. About 200 people spent the night at Charles de Gaulle airport in Paris, which cancelled 400 flights because of snow and ice.

I spent a good part of yesterday fielding calls from reporters who wanted to know what to do if winter weather disrupts your holiday travel plans. Unfortunately, by “travel” they meant “air travel” — and that’s not how must of us are getting home. More than 90 percent of us are driving or taking the train. Or trying.

Do I have any advice for stranded travelers?

No, not really, other than to sit tight, pull out a good book or click on your favorite travel blog, and wait for the weather to pass. Airlines consider blizzards to be an “Act of God” and they aren’t required to do anything under their onerous contracts of carriage. As for motorists, when’s the last time you negotiated a meal voucher from a car that’s stuck in a snow drift?

I do, however, have some interesting holiday reading.

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TSA denies it turned off body-scanners on “Opt-Out” Day — but where’s the proof?

Two weeks after declaring National Opt-Out Day a failure and renaming it TSA Appreciation Day, the agency charged with protecting our transportation systems has formally denied it turned off its full-body scanners in order to squelch the pre-Thanksgiving protests.

“As soon as the media started reporting that Opt-Out Day was a bust, reports started coming in from blogs stating that TSA had intentionally shut down the Advanced Imaging Technology machines,” the agency says in a blog post. “This claim is utterly and completely false as AIT operations were normal throughout the holiday travel period.”

There’s just one little problem. In denying that it cheated in order to disrupt Opt-Out Day, TSA has offered no credible evidence — other than its own word — that the scanners were working.

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Lawsuits against TSA are piling up quickly

The Transportation Security Administration’s little body-scanning/pat-down problem isn’t just keeping us media types busy. Lawyers are having a field day with it, too.

The latest lawsuit against the TSA was filed earlier this week by two Harvard Law School students who claim the airport security checks involving full-body scanners and pat-downs are unconstitutional. The suit claims the screenings violate their Fourth Amendment rights prohibiting unreasonable searches and seizures.

Here’s a rundown of the most high-profile cases.

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What’s the TSA’s policy? Search me!

Just a few days before the busy holiday travel period, the Transportation Security Administration has decided to change the rules of flying – again.

At the beginning of this month, the agency began enforcing its name-matching requirements for airline tickets. Passengers must now provide their full names as they appear on a government-issued ID, their date of birth and their gender when they book a flight.

After a terrorism scare involving explosive devices shipped by cargo, the government banned printer cartridges from luggage.

And the TSA started implementing several new screening measures, including an enhanced “pat-down” protocol for air travelers who opt out of a full-body scan.

The agency appears to be phasing in these new procedures unevenly, leading to frequent confrontations with air travelers. At some airports, passengers are being randomly asked to go through the scanners, while at others, they must all be screened by the machines or by hand. At one airport last week, passengers were both scanned and frisked.

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TSA sends defiant “holiday travel message” to air travelers: Prepare to be patted down


TSA this afternoon sent a defiant holiday travel message to air travelers: Prepare to be patted down.

A full transcript is below.

But the video is telling. TSA Administrator John Pistole looks tense, sounds almost angry, and claps his hands twice — a sign of either nervousness, or defiance. I’m reading defiance into it.

This is his stand against the tsunami of public criticism over enhanced pat-downs. He is determined not to back down, even though many air travelers do not support the new procedures.

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TSA threatens to fine passenger who refuses full-body scan

As the TSA’s use of full-body scanners turns into a national debate, it appears the agency is taking a harder line against passengers who resist.

Last week, TSA agents in Florida allegedly handcuffed a passenger to her chair after she refused both a full-body scan and a pat-down. (Surveillance video of the incident called parts of her story into question.)

And yesterday, a traveler at Cincinnati/Northern Kentucky International Airport who declined the full-body scan and agreed to be frisked, but complained about the invasive procedure, was threatened with a fine.

It happened to Karen Cummings, the same woman who received an enhanced pat-down when it was being tested in Boston this spring.

If the threat against her is part of TSA’s new enhanced pat-down protocol, then this is a troubling shift in policy that is only likely to intensify the discussion about the use of full-body scanners.

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Travelers rate TSA as “terrible” in new poll: “They treat us like we are criminals”

Travelers think the TSA is doing a “terrible” job, according to a new survey of this site’s readers.

Asked to rate the agency on how it keeps travelers informed, handles complaints, explains its policies and is prepared, a majority of travelers gave TSA a failing grade. Only in one category — protecting travelers — did a majority of respondents say the government had done a “fair” job.

In some categories, the “terrible” votes outnumbered the other responses by more than 2 to 1. Those included “keeping us informed,” “handling complaints” and “explaining its policies.”

There were 472 respondents to the poll.

The results probably won’t come as a surprise to anyone who flies. And given the agency’s decision to begin imposing tougher screening requirements for those who resist its new full-body scanners, it’s difficult to imagine the scores getting any better in the near future.

Your comments reflected that, too.

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Saying “no” to TSA’s full body scan may come at a price

Having second thoughts about those new full-body scanners being used at airports by the Transportation Security Administration? The federal agency charged with protecting the nation’s transportation systems may want to take a second look — at you.

It apparently did when Karen Cummings refused to submit to a scan, which uses high-frequency radio waves to see through your clothes. Cummings, who works for a software company in Boston, described what subsequently happened to her at Logan Airport as “unnecessary” and “unpleasant.”

“The pat-down was completely thorough, as though I was a common criminal or a drug pusher,” she said. “The only place I was not touched was in my crotch — and isn’t that the one place they should be checking, after the underwear bomber?”

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