When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me. “My Frigidaire is on fire! Why won’t they clean up this mess?”
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance? “It’s mom vs. Frigidaire. Who will win?”
It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? “Hey Frigidaire, where’s my replacement refrigerator?”
Lisa Veyka’s air conditioner stops working just before a hot holiday weekend. Why won’t anyone help her?
“This Frigidaire doesn’t refrigerate – why won’t my warranty work?”
Question: I’m writing to you because it seems you are a man who gets results, and I don’t know where else to go. Last month, my husband and I woke up at 1 a.m. to our fire alarms going off and a strong smell of burning plastic. We quickly grabbed our toddler and baby, ran outside and called the fire department.
Turns out our four-year-old Frigidaire dishwasher’s electrical panel caught fire. Now we have $15,000 worth of damage to our house due to smoke damage, water damage, and a charred dishwasher area. My homeowner’s insurance only covers so much, and we’re paying plenty out of pocket, eating fast food to try and keep things cheap, not to mention dealing with the inconvenience of not having a kitchen with two young children. (Ever tried scrubbing bottles and dishes in the bathroom tub?)
“My Frigidaire burst into flames — now what?”