I didn’t scratch the floor on my vacation rental – why should I have to pay?

1-imageThe circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.

So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.

Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.

But before we get to the matter of the bill, let’s rewind to the start of the three-night rental. At first glance, Lyon-Reiser says the home looked “perfect” for her family.
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