A flat tire and a surprise fee with Budget — can you guys fix this?

Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.

Novak’s case raises a question that may come up the next time you rent a car: What are your responsibilities for the repair of a car?

And there’s a question for us, too: Should we try to help him? Read more “A flat tire and a surprise fee with Budget — can you guys fix this?”

AAA never showed up, so do I deserve a refund?

Brenda Huber was on vacation, driving through Scottsbluff, Neb., when her car got a flat tire.
Read more “AAA never showed up, so do I deserve a refund?”

A bad tire on my Thrifty rental

Thrifty Rent A Car in Omaha rented Charles Sass a car with a damaged tire, which needed to be replaced to safely drive the car. Will Thrifty reimburse him for the cost of the tire? Read more “A bad tire on my Thrifty rental”

A blown tire and bizarre bathroom break for this Delta “vacation”

Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it. Read more “A blown tire and bizarre bathroom break for this Delta “vacation””

Nailed by Enterprise for a flat tire

Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat.

“The cause was a nail in the tread of the tire,” he says.

Enterprise says he’s responsible for the damage, but he disagrees.
Read more “Nailed by Enterprise for a flat tire”

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