A blown tire and bizarre bathroom break for this Delta “vacation”

Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it. Read more “A blown tire and bizarre bathroom break for this Delta “vacation””

Nailed by Enterprise for a flat tire

Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat.

“The cause was a nail in the tread of the tire,” he says.

Enterprise says he’s responsible for the damage, but he disagrees.
Read more “Nailed by Enterprise for a flat tire”

Can this trip be saved? A flat tire on the way to the airport — and a $273 fee to fly

Ana de Pascht’s airline ticket from Albany to Raleigh/Durham came with all of the usual restrictions: nonrefundable, nontransferable and non-changeable without paying a hefty fee.

But it wasn’t the usual flying experience. On her way to Albany, she got a flat tire.

“I called US Airways and asked what could be done,” she says. “I was told that I had to buy a new ticket and also pay a change fee of $150 — a total of $273 — if I wished to travel on the next flight out. I did question the agent about any other ways to avoid paying all that money and was told that was my only option if I wished to fly.”

Interestingly, most airlines used to have what’s called a flat-tire rule that allowed airline staff to rebook passengers like her on the next flight at no extra charge. But in an era of “no waivers, no favors” the loophole was quietly closed.

Well, sort of. Ticket agents still have a lot of flexibility in dealing with passengers who can’t make a flight, and US Airways could have bent its rules. It chose not to.
Read more “Can this trip be saved? A flat tire on the way to the airport — and a $273 fee to fly”