All the warning signs were there. The complaint involved an experienced hotel guest who checked his luggage at the front desk of a chain property in Irving, Texas. One of the bags had gone missing, and the traveler filed a claim for thousands of dollars above the property’s legal limit of liability — one clearly disclosed on his receipt and written into Texas lodging law.
Groupon is a bargain website that promises daily deals and “unbelievable” customer service. But Stuart Lord says he got neither when he bought a VIP wine package in California’s Sonoma Valley — a deal he later discovered was significantly overpriced.
Here are the specifics: The offer was for two people for two nights at the Sonoma Valley Inn and two “VIP” wine tastings. Total price: $169.
“The advertisement said it was worth $320 — a 47 percent discount,” he remembers.