“You are running a scam”

Karen Roach/Shutterstock
Karen Roach/Shutterstock

Maybe I should have said “no” to the case.

All the warning signs were there. The complaint involved an experienced hotel guest who checked his luggage at the front desk of a chain property in Irving, Texas. One of the bags had gone missing, and the traveler filed a claim for thousands of dollars above the property’s legal limit of liability — one clearly disclosed on his receipt and written into Texas lodging law.

Worse, the emails between the hotel and the guest showed that the customer quickly turned hostile, threatening to sue if he didn’t get more.
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Maybe this Groupon deal wasn’t a deal after all

auremar/Shutterstock
auremar/Shutterstock
Groupon is a bargain website that promises daily deals and “unbelievable” customer service. But Stuart Lord says he got neither when he bought a VIP wine package in California’s Sonoma Valley — a deal he later discovered was significantly overpriced.

Here are the specifics: The offer was for two people for two nights at the Sonoma Valley Inn and two “VIP” wine tastings. Total price: $169.

“The advertisement said it was worth $320 — a 47 percent discount,” he remembers.

Only, it wasn’t.
Read more “Maybe this Groupon deal wasn’t a deal after all”