Depending on your point of view, Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.
Or maybe both.
Hillen wants me to mediate his case with American Airlines after he and his wife were removed from an American Airlines flight from Santo Domingo to Miami.
When the Hillens boarded American flight 662 on Feb. 27, he asked a “steward” for help stowing his bags. The crewmember refused.
Read more ““Let’s go out on the tarmac and deal with this, just you and I, right here, right now””
If mentioning the word “overhead bin” doesn’t raise your blood pressure, maybe you haven’t flown recently.
But John Masters has. On a recent AirTran Airways flight, the Wichita, Kan., legal assistant noticed that the airline made every effort to persuade passengers to check their bags. Many refused.
One air traveler seated near him then laid claim to an overhead compartment that’s meant to store carry-ons for four passengers.
Read more “Airline passengers go to war over bin space”