How failure can make you a better customer

When people say you learn more from your failures than your successes, William Seavey is the first to agree. Read more “How failure can make you a better customer”

What can failure teach you about advocacy?

Failure.

You’ve seen a lot of it on this site lately. The last few posts have been “Case Dismissed!” stories where we had no choice but to write them off.

No one likes to fail. You don’t — and I definitely don’t. Read more “What can failure teach you about advocacy?”

“Multiple, invasive” repairs on my air conditioning unit – can you help?

Dan Gallagher’s Bryant air conditioning unit doesn’t work right. Who is responsible for fixing it?
Read more ““Multiple, invasive” repairs on my air conditioning unit – can you help?”

Happy Fourth of July! Declare your independence from the tyranny of failure — I am

Failure is all around us.

You can’t miss it, from Ann Curry’s tearful farewell on Today (see video, above) to Penny Palfrey’s brave but futile attempt to swim from Havana to Key West, to what some conservatives view as John Roberts’ treasonous U.S. Supreme Court ruling on healthcare.

But as we celebrate the Fourth of July holiday today, I have some good news: failure doesn’t have to define us.
Read more “Happy Fourth of July! Declare your independence from the tyranny of failure — I am”