How failure can make you a better customer

When people say you learn more from your failures than your successes, William Seavey is the first to agree. Read more “How failure can make you a better customer”

What can failure teach you about advocacy?

Failure.

You’ve seen a lot of it on this site lately. The last few posts have been “Case Dismissed!” stories where we had no choice but to write them off.

No one likes to fail. You don’t — and I definitely don’t. Read more “What can failure teach you about advocacy?”

Her credit card didn’t run. Whose fault is that?

Diana Ospina calls me every day.
Read more “Her credit card didn’t run. Whose fault is that?”

I’m no pirate, so why is Microsoft treating me like one?

Josh Weaver’s activation code for his Microsoft product no longer works. Why can’t he get it reactivated?
Read more “I’m no pirate, so why is Microsoft treating me like one?”

“Multiple, invasive” repairs on my air conditioning unit – can you help?

Dan Gallagher’s Bryant air conditioning unit doesn’t work right. Who is responsible for fixing it?
Read more ““Multiple, invasive” repairs on my air conditioning unit – can you help?”