Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.
But the trip wasn’t meant to be. Just three weeks before their departure, the State Department warned U.S. citizens to avoid Kenya, and Millman made a frantic call to their tour operator.
Now, Millman and Experience It! are bickering over a refund — a sizeable refund — and she wants me to get involved. I’m not sure if I should.
“Should my tour operator keep $8,471 to “cover” costs of a canceled tour?”