DirecTV charged me a $40 fee almost a year after I canceled — what can I do?
George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?
EXECUTIVE CONTACTS
Help! I paid $575 for a useless resume — what now?
Justin Czerniawski pays $575 for premium resume help from TopResume, but he’s unhappy with the results. When TopResume refuses a refund, he turns to a consumer advocate for help.
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
UPS lost my package! But is Amazon’s resolution fair?
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?
Help me with these fraudulent charges on my card. Citi won’t.
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?
Uber owes me $100. Can you help me get it back?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
My Allstate Rewards gift card didn’t work on my Princess cruise
David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.
He canceled his dishwasher order, but Sears kept his money
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?
You’ve never heard of these people, but they’ve changed the way you fly
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.