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Elliott Report

Elliott Report

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EXECUTIVE CONTACTS

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?

January 9, 2025May 29, 2024 by Christopher Elliott

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

Categories The Travel Troubleshooter
After UPS loses Vanessa Armendariz' return package to Amazon, she can't get her money back. Whose responsibility is this? And should she have to pay for someone else's mistake?

UPS lost my package! But is Amazon’s resolution fair?

April 26, 2025February 16, 2024 by Christopher Elliott

After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?

Categories Problem Solved
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges.

Help me with these fraudulent charges on my card. Citi won’t.

January 19, 2024October 24, 2023 by Christopher Elliott

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?

Categories Problem Solved
Alec Nowers wants Uber to refund his $100 credit, but the company won't help him. Can he get his money back?

Uber owes me $100. Can you help me get it back?

February 23, 2024October 23, 2023 by Christopher Elliott

Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?

Categories The Travel Troubleshooter
In the thrilling tale of Julie Brown's Costa Rica tour, Overseas Adventure Travel cancels her pretrip excursion, leaving her to face unexpected costs. A hidden truth emerges as she seeks answers and battles for fairness, uncovering surprising twists along the way. Will justice prevail, or will she be left to bear the burden alone? Find out in this captivating journey of travel, challenges, and resilience.

Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?

May 27, 2025July 31, 2023 by Christopher Elliott

Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?

Categories The Travel Troubleshooter
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

He canceled his dishwasher order, but Sears kept his money

January 19, 2024February 20, 2023 by Christopher Elliott

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

Categories Problem Solved
They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

You’ve never heard of these people, but they’ve changed the way you fly

February 1, 2024July 17, 2017 by Christopher Elliott

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

Categories Commentary

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