Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. “You’ve never heard of these people, but they’ve changed the way you fly”
Susan Kelly’s grateful emails are the kind any consumer advocate lives for.
“As a faithful reader of your column, I have learned many worthy travel-related tips,” she began. “I had been fairly lucky in my own travels and avoided many problems your column discusses.”
But her luck changed recently when her father suddenly fell ill and passed away. “The truth about publishing executive contacts? No one else is this crazy”