After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
