Come out, come out, wherever you JustFly executives are

Olly olly oxen free. Come out, come out, from wherever you corporate executives are hiding from your customers. Read more “Come out, come out, wherever you JustFly executives are”

You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. Read more “You’ve never heard of these people, but they’ve changed the way you fly”

I didn’t want their CDW, so why did Avis charge me for it?

While in Spain, James Genden rents a car from Avis. He declines the Collision Damage Waiver (CDW) coverage, but Avis charges him for it anyway. Can Genden get his money back? Read more “I didn’t want their CDW, so why did Avis charge me for it?”

I wanted $2,400, but United gave me $38! Is this fair?

Arthur Goldberg says he’ll never fly on United Airlines again after his recent trip to Israel. After a trip full of delays and a cancellation, he was offered only $38 and two $100 flight certificates. Goldberg thinks that’s extremely inadequate. But as far as United is concerned, Goldberg’s attitude precludes him from any further consideration. Read more “I wanted $2,400, but United gave me $38! Is this fair?”

Our company contacts to the rescue, again!

Peter Roithmayr bought his wife a new phone for her birthday. It was an excellent gift, but apparently not good enough, at least according to her wireless carrier. Read more “Our company contacts to the rescue, again!”