United Airlines approved his colleague’s refund — but what about his?

After a flight delay from Portugal, James Tate’s fellow passenger and colleague receives a $700 check from United Airlines. But why doesn’t he get a United refund as well? Read more “United Airlines approved his colleague’s refund — but what about his?”

My EU 261 claim from WOW is “in process” — for six months

After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money? Read more “My EU 261 claim from WOW is “in process” — for six months”

Vouchers are no good, SATA Azores Airlines! I want cash compensation!

When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her? Read more “Vouchers are no good, SATA Azores Airlines! I want cash compensation!”