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EU 261 CLAIM

Where is his missing United Refund?

United Airlines approved his colleague’s refund — but what about his?

January 30, 2024August 18, 2018 by Christopher Elliott

After a flight delay from Portugal, James Tate’s fellow passenger and colleague receives a $700 check from United Airlines. But why doesn’t he get a United refund as well?

Categories The Travel Troubleshooter
Where's his EU 261 payment, WOW?

My EU 261 claim from WOW is “in process” — for six months

January 30, 2024June 8, 2018 by Christopher Elliott

After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money?

Categories The Travel Troubleshooter
SATA Azores Airlines offered vouchers instead of cash.

Vouchers are no good, SATA Azores Airlines! I want cash compensation!

January 31, 2024May 9, 2018 by Christopher Elliott

When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her?

Categories The Travel Troubleshooter

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