United Airlines approved his colleague’s refund — but what about his?

After a flight delay from Portugal, James Tate’s fellow passenger and colleague receives a $700 check from United Airlines. But why doesn’t he get a United refund as well? Read more “United Airlines approved his colleague’s refund — but what about his?”

My EU 261 claim from WOW is “in process” — for six months

After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money? Read more “My EU 261 claim from WOW is “in process” — for six months”

Vouchers are no good, SATA Azores Airlines! I want cash compensation!

When SATA Azores Airlines cancels Ardis Young’s flight, she asks the carrier for compensation under EU 261, the European consumer protection law. The airline responds with excuses — and flight vouchers. Is it shortchanging her? Read more “Vouchers are no good, SATA Azores Airlines! I want cash compensation!”

He wants United Airlines to pay his EU 261 claim. But should it?

Michael McDonald wants United Airlines to pay his EU 261 claim. Why? The airline canceled his United Airlines flight from Frankfurt, Germany, to Dulles International Airport and then rebooked him for the next day. Can we help? Read more “He wants United Airlines to pay his EU 261 claim. But should it?”

If at first you don’t get your EU 261 claim approved — try, try again

Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved. Read more “If at first you don’t get your EU 261 claim approved — try, try again”

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