American Airlines’ disappearing act: how a confirmed first-class seat vanished
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
EQUIPMENT CHANGE
Airlines are switching planes more frequently. What are your rights?
Do you have any rights when an airline changes your seat assignment? That’s what Jay Libove wanted to know after he lost his assigned seat on a recent flight from Philadelphia to Barcelona.
Downgraded on my ITA Airways flight. Why can’t I get a refund?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.