Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.
Sometimes, the most effective emails are the ones you don’t send at all.
After Mark Stechbart’s recent stay at a Wyndham hotel, he received an email with the subject line “Stay 2 nights, save 20%.” The email was a spam advertisement from Howard Johnson’s, a brand of Wyndham Hotel Group. It contained a link to unsubscribe from future emails, but the link was in a tiny font, buried in paragraphs of legalese at the bottom of the email and easily missed. More emails from Wyndham brands followed.
Linda O’Kane wants to talk.
Companies know she does. They love the fact that she likes the convenience of a real-time voice conversation, and they take advantage of it. It’s precisely why our advocacy team hates to talk.
Why does Pinterest keep sending Tamara Jordan takedown notices after one of her posts has been removed? And why won’t it stop?
With all the available ways to connect with a company today, you would think that at least one of them would work. But that wasn’t the case for Richard Elkins. AirAsia kept his money for more than nine months after promising him a refund.
After booking her first JetBlue flight recently, Kathie Baker was stunned by the confirmation email.
Company executives believe they have a right to keep their phone number and email address private.
Just when you thought the dreaded “opt-out” provision is dead, along comes your favorite supermarket to prove you wrong.
I never write about people like Rich Colwell. That’s because it looks as if he fixed his case all by himself. But he’s gone out of his way to tell me that’s wrong — and I’m happy to report that fact.
Sheila Lamb is getting email for the wrong Sheila Lamb. Can Google fix it?
We get so many takedown requests from paralegals and pranksters that it’s almost a cliche. Another day, another takedown.
Heidi Reyes can’t change the email address on her Twitter account. Can this consumer advocate? Find out.
If your spam filter is turned all the way up to “10,” you need to read this. And you need to know about Al Forman.
We can probably all agree that there are few things more frustrating than sitting on hold with customer service — except maybe navigating the customer service phone system in the first place.
We reached an important milestone this morning when one of our researchers quietly posted the executive contacts for Avis Budget.
Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they
When you have a customer service problem with a company, it can usually be cleared up with a quick phone
You’ll never believe it, but I’ve managed to sift through all of the June and July emails this weekend. And I haven’t thrown my laptop out the window yet.
It took the better part of this weekend, but it looks like I’ve sorted through my September mailbag. And I found a few surprises.
10,780. That’s how many emails you’ve sent me since Jan. 1. It’s 2.4 GB worth of feedback, problems, story tips
When it comes to email, which industry do you trust the most?
Verdi Kostanjsek was stuck. She’d tried to check in for a recent Spirit Airlines flight from Cabo San Lucas, Mexico, to San Diego, and wasn’t allowed on the plane because the airline claimed she was too late. Kostanjsek and her husband had to pay another $1,500 to fly home on another airline.
When Lefteris Michailidis didn’t get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn’t accepted.
I’ve waged a long and lonely campaign against mindless form letters sent to customers by uncaring corporations.
Every morning, there’s a lively discussion online about travel and consumer advocacy. And unless you’re signed up for my free