My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. Read more “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”

Don’t send that email until you’ve read this. Seriously, don’t.

Sometimes, the most effective emails are the ones you don’t send at all. Read more “Don’t send that email until you’ve read this. Seriously, don’t.”

Should hotels be permitted to send you unwanted advertisements?

After Mark Stechbart’s recent stay at a Wyndham hotel, he received an email with the subject line “Stay 2 nights, save 20%.” The email was a spam advertisement from Howard Johnson’s, a brand of Wyndham Hotel Group. It contained a link to unsubscribe from future emails, but the link was in a tiny font, buried in paragraphs of legalese at the bottom of the email and easily missed. More emails from Wyndham brands followed. Read more “Should hotels be permitted to send you unwanted advertisements?”

Shut up — and fire up your computer

Linda O’Kane wants to talk.

Companies know she does. They love the fact that she likes the convenience of a real-time voice conversation, and they take advantage of it. It’s precisely why our advocacy team hates to talk. Read more “Shut up — and fire up your computer”

Hey Pinterest, why did you send me this takedown notice?

Why does Pinterest keep sending Tamara Jordan takedown notices after one of her posts has been removed? And why won’t it stop? Read more “Hey Pinterest, why did you send me this takedown notice?”