My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. Read more “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”

Don’t send that email until you’ve read this. Seriously, don’t.

Sometimes, the most effective emails are the ones you don’t send at all. Read more “Don’t send that email until you’ve read this. Seriously, don’t.”

Shut up — and fire up your computer

Linda O’Kane wants to talk.

Companies know she does. They love the fact that she likes the convenience of a real-time voice conversation, and they take advantage of it. It’s precisely why our advocacy team hates to talk. Read more “Shut up — and fire up your computer”

That saucy, borderline NSFW email? It’s from your airline.

After booking her first JetBlue flight recently, Kathie Baker was stunned by the confirmation email. Read more “That saucy, borderline NSFW email? It’s from your airline.”

How executives hide from you and why you shouldn’t let them

Company executives believe they have a right to keep their phone number and email address private. Read more “How executives hide from you and why you shouldn’t let them”