Why are travelers making such a mess this summer?
Sharmistha Das says she didn’t trash her Lyft. But her driver claims she dragged her bicycle helmet along the side of his door, leaving several long scuff marks.
ELLIOTT ADVOCACY
Is this Dell lost laptop a lost cause?
Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?
We canceled our Canadian vacation. Why is our travel insurance claim delayed?
Last year, Liesel Dreisbach-Williams and her husband, Roger, planned an epic adventure from Vancouver to Toronto by train. But when Roger’s health took a turn for the worse, the adventure turned into an epic misadventure — an endless series of emails with MSH, their travel insurance company.
Banned by Uber after I won my credit card dispute — can you help?
Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?
This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop
Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.
Airlines are getting stricter about carry-on luggage. Here’s what to do about it.
Are airlines tightening their carry-on luggage rules? Passengers like Eddie Cannon believe the answer is “yes.”
How to get a refund after a hotel closure: My $169 battle with Hotels.com
Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
Budget overcharge: I paid an extra $457 for my car rental in France!
When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.
I ordered bras, but they sent me a hideous shower curtain
Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?
Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?