My American Airlines flight had empty first class seats. Why didn’t they upgrade me?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? Read more “My American Airlines flight had empty first class seats. Why didn’t they upgrade me?”

Swimsuit models have rights, too (and so do you)

When I edited Jessica Monsell’s follow-up story about a Beaches Turks and Caicos guest whose vacation had been ruined by a disruptive photo shoot, it was accompanied by an unusual request: Don’t forget to post a picture of the swimsuit models.
Read more “Swimsuit models have rights, too (and so do you)”

A happy ending from our A-Team, thanks to these United executive contacts

As Hannibal Smith, the cigar-chomping colonel on the ’80s TV show, “The A-Team,” famously said, “I love it when a plan comes together.”
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Should airline extend elite benefits for soldier in war zone?

Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the times, and he’d like me to help him make it so.
Read more “Should airline extend elite benefits for soldier in war zone?”

You’re not so special! The hidden messages of the airline industry

Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
Read more “You’re not so special! The hidden messages of the airline industry”

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