When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? “My American Airlines flight had empty first class seats. Why didn’t they upgrade me?”
When I edited Jessica Monsell’s follow-up story about a Beaches Turks and Caicos guest whose vacation had been ruined by a disruptive photo shoot, it was accompanied by an unusual request: Don’t forget to post a picture of the swimsuit models.
“Swimsuit models have rights, too (and so do you)”
As Hannibal Smith, the cigar-chomping colonel on the ’80s TV show, “The A-Team,” famously said, “I love it when a plan comes together.”
“A happy ending from our A-Team, thanks to these United executive contacts”
Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the times, and he’d like me to help him make it so.
“Should airline extend elite benefits for soldier in war zone?”
Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
“You’re not so special! The hidden messages of the airline industry”