When I edited Jessica Monsell’s follow-up story about a Beaches Turks and Caicos guest whose vacation had been ruined by a disruptive photo shoot, it was accompanied by an unusual request: Don’t forget to post a picture of the swimsuit models.
Read more “Swimsuit models have rights, too (and so do you)”
As Hannibal Smith, the cigar-chomping colonel on the ’80s TV show, “The A-Team,” famously said, “I love it when a plan comes together.”
Read more “A happy ending from our A-Team, thanks to these United executive contacts”
Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the times, and he’d like me to help him make it so.
Read more “Should airline extend elite benefits for soldier in war zone?”
Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
Read more “You’re not so special! The hidden messages of the airline industry”
Given my backlog of cases, it’s unusual to cover something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
But as you’ll see in a minute, this is a highly unusual problem with an imminent deadline. At stake? The highest-level elite status and several million frequent flier miles.
Oh, and the fate of our republic.
Read more “I have until Friday to cough up $14,000 – should I pay?”