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Elliott Report

Elliott Report

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ELECTRONICS

Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

June 16, 2025June 13, 2025 by Christopher Elliott

When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?

Categories Problem Solved
When Shira flies home she’ll be concerned about her Samsung Galaxy S7 phone — specifically, the information on it and her digital privacy.

How can you protect your right to digital privacy at the border?

August 10, 2023July 24, 2017 by Christopher Elliott

When Shira Newman flies home from Tel Aviv this summer, she won’t be worried about long lines at the airport or short tempers on the plane. Instead, she’ll be concerned about her Samsung Galaxy S7 phone — specifically, the information on it.

Categories Commentary
You pull into the parking lot of a grocery store. Some guy approaches and offers to sell you a "new" TV, "still in the box”, for just $40.

Don’t be fooled by fake electronics: 5 tips

January 23, 2024July 24, 2013 by Christopher Elliott

Ever had a “duh!” moment that you regretted for years to come?

Categories Problem Solved

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