Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”
Companies almost never respond to laundry lists, because they look like pointless rants. (I always advise picking the most egregious offense, and focusing on it.)
But then I read Kapla’s litany of complaints against Carnival. And I understood why she couldn’t decide which part of her cruise was the worst. The whole thing was bad.
“This was the worst vacation any of us have ever taken,” she told me. “I have been on several cruises on Carnival and other lines, as have the others in our party, and none of us have ever seen something like this.”
What was so bad about it?
“Can this trip be saved? “This was the worst vacation any of us have ever taken””