After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat? “Downgraded on my flight home — where’s my refund?”
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
Douglas Bentele thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. But now Priceline has bad news for him: He’s actually sitting in economy class. Can this be fixed?