Help! I accidentally made a double booking for my flight

When Melanie Facen accidentally made a double booking for herself on a flight from San Francisco to Zurich, she had plenty of time to fix it. But she didn’t fix it, and now her case has crossed my desk in a desperate attempt to recover $1,670 from her airline. Read more “Help! I accidentally made a double booking for my flight”

Double-booked because at this age I tend to forget things

Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.
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Triple-booked on Travelocity with no refund in sight

Erich Bley bought two tickets from Miami to Aruba on Travelocity. Instead, he got six.

Double-bookings — at least the inadvertent kind — are rare. But triple-bookings? This is the first on I’ve come across.

Turns out it’s three times as difficult to resolve, too.
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“I was flabbergasted, but they said there was nothing they can do”

errorWhen it comes to online booking horror stories, Lisa O’Brien deserves an award. The online agency and airline that tried to help her does not.

O’Brien recently bought a trip for her family from San Francisco to San Jose Del Cabo through Expedia. Her elderly parents in New York wanted to join her in Mexico to celebrate their 50th wedding anniversary, so she suggested that her father book his trip on Expedia, too.

And that’s when the trouble started.
Read more ““I was flabbergasted, but they said there was nothing they can do””