Lyft surprised me with a $150 cleaning charge. Is that allowed?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?
Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.
When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?
Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?
Mark Sund orders commemorative coins and uses PayPal to pay for them. But the seller never delivers them. Can he get a refund from PayPal?
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.