DISPUTE RESOLUTION Archives

Elderly couple denied Priceline car rental due to unclear age restrictions. Learn about rental car age policies and what to do when your reservation isn't honored.

Am I too old to rent a car? These Priceline rules are confusing

June 19, 2025June 16, 2025 by Christopher Elliott

Is Jan Goodwin too old to rent a car from Priceline? According to the company, the answer is no. Wait, I mean yes.

Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

June 16, 2025June 13, 2025 by Christopher Elliott

When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?

Darrell Eldridge faced a $3,000 charge from Turo for a blown tire during his rental of a 2021 Dodge Durango. Despite providing evidence of poor tire maintenance, Turo initially upheld the charge. Eldridge took detailed photos, proving negligence in tire upkeep by the vehicle owner. After appeals and advocacy intervention, Turo rescinded the charge. This case highlights the importance of thorough documentation, especially of tire condition, when renting from platforms like Turo.

Turo repair problem: Do I have to pay $3,000 for this blown tire?

October 10, 2024September 16, 2024 by Christopher Elliott

When a tire on Darrell Eldridge’s Turo rental blew out, he was relieved that he didn’t get into an accident. But his relief soon gave way to rage when Turo sent him a $3,000 bill for damage.

Deirdre Stewart ordered six bras online and paid with PayPal, but received only two bras in the wrong size and a hideous shower curtain. Despite providing all required documentation, she has been waiting six weeks for a refund through PayPal’s Purchase Protection plan. After numerous frustrating interactions with PayPal’s customer service, including a disturbing call with a supposed supervisor, Deirdre reached out for help. With assistance, PayPal finally resolved her case, refunding her purchase. This bizarre experience highlights potential flaws in PayPal’s protection plan and the importance of documented communication.

I ordered bras, but they sent me a hideous shower curtain

August 20, 2024August 16, 2024 by Christopher Elliott

Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?

Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed -- and will the charge stick?

Lyft surprised me with a $150 cleaning charge. Is that allowed?

July 18, 2024March 6, 2024 by Christopher Elliott

Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed — and will the charge stick?

Mark Hartwig's vacation rental in Montreal was "such a bizarre experience" that he has trouble putting into words.

“Such a bizarre” rental experience on Vrbo — but do they even care?

September 30, 2025March 4, 2024 by Christopher Elliott

Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.

When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

Oh no! Thrifty charged me an extra $250 for a car rental upgrade. Can I get a refund?

March 20, 2025February 21, 2024 by Christopher Elliott

When Leah Page picks up her rental car from Thrifty, it charges her a $250 upgrade fee. Can it do that without her permission? And how can she get a refund?

When faced with a hotel room downgrade, it's crucial to document everything and communicate your concerns to the hotel immediately. If unresolved, escalate the issue by writing to customer service or the hotel's higher management. For unresolved cases, consider contacting consumer protection authorities. Booking platforms often lack rigorous quality control, leading to discrepancies in room descriptions. Advocacy and persistence can help secure fair compensation or refunds, emphasizing the importance of knowing your rights and the hotel's obligations for a satisfactory resolution.

Chased out of his hotel for complaining about a small room. Is this enough compensation?

February 12, 2025February 12, 2024 by Christopher Elliott

Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.

Roy Gregston's Hoover Steam Mop, purchased from Amazon with an extended warranty, breaks down months later. Navigating a maze of customer service from Asurion, Hoover, and Amazon, he faces a restocking fee and limited support. Despite policies and warranties, he's left with a defective product and mounting frustration. Will his persistence pay off, or is he stuck with a costly, unusable mop and half his money gone?

My steam mop broke! Amazon won’t clean up this mess — and now there’s a restocking fee

March 29, 2024February 2, 2024 by Christopher Elliott

Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

June 28, 2024September 27, 2023 by Christopher Elliott

Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?

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