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DISPUTE RESOLUTION

Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a "modem lease." Problem is, she already owns her modem.

This surprise fee made her phone bill skyrocket

March 19, 2023March 18, 2023 by Christopher Elliott

Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.

Categories Advocacy, Featured
Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

March 16, 2023March 12, 2023 by Christopher Elliott

Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.

Categories Advocacy, Featured
Gerry Bauer thought canceling his reservation and receiving a refund on Vrbo would be easy. After all, the owner had offered to let him off the hook for his vacation home in Fort Myers, Fla., and return the $31,995 he'd charged for a three-month rental.

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

March 6, 2023March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy, Featured
Explore the issue of vacation rental hosts cancelling stays and keeping the paid money through Vrbo. Learn about the dispute resolution process and find out if you qualify for a refund in such a scenario. A must-read for all those planning their next holiday or weekend getaway.

Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?

February 15, 2023February 13, 2023 by Christopher Elliott

Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.

Categories Advocacy
The content discusses the issue of a long-delayed cruise refund for a Greek Islands cruise booked with Vantage Travel. Despite agreement for the refund, it has taken almost three years due to the pandemic causing widespread delays in the travel industry. The article explores the reasons behind the wait and whether it is possible to expedite the process.

He paid Vantage $18,536. Why is it taking so long to get a cruise refund?

February 15, 2023February 9, 2023 by Christopher Elliott

The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?

Categories Advocacy

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