Southwest helps fix a wheelchair — and a holiday journey

Waiting in line to board a flight can be a good thing.

It means Carlos Vargas and his 90-year-old mother, of Chicago, can board their Southwest flight to Newark, N.J. first. Read more “Southwest helps fix a wheelchair — and a holiday journey”

As airlines try to monetize seat assignments, are disabled passengers being left behind?

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated?

Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible. Read more “Why you shouldn’t wait 15 months after your trip to make a complaint”

How Amtrak got one holiday traveler back on track

Next time you’re frustrated by a travel experience, think of Susan Yascolt.
Read more “How Amtrak got one holiday traveler back on track”

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