An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.

Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?

We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all. Read more “An Air Canada mistake caused me to be detained in Korea — for two weeks!!”

Denied boarding by Delta Air Lines twice — can you help me get a refund?

Delta Air Lines denies James Rees’ wife boarding, blaming a “system error.” The second time, a representative makes her husband buy a new ticket from Detroit to Puerto Vallarta, Mexico. How did that happen — and are they entitled to a refund? Read more “Denied boarding by Delta Air Lines twice — can you help me get a refund?”