Seems like the airlines just don’t get it.
You’d think that after United settled with David Dao for the severe injuries he sustained while being forcibly removed from an overbooked flight, airlines would understand that overselling flights and removing already-seated passengers won’t fly as a matter of customer service. Read more “The real reason you can’t use your older son’s airline ticket for your younger son”
Patricia Sweeney says she suffered multiple insect bites on a recent Delta Air Lines flight from Atlanta to New York. “The bites were most likely bed bugs or fleas,” she says. “I had a severe reaction to them and developed an infection.”
But that wasn’t the worst part. Sweeney, who later that day made a connection to another Delta flight to Shannon, Ireland, notified her flight crew about the bites. She says they gave her three choices:
Read more “Bitten by bugs on my Delta Air Lines flight to New York”