A survival guide to air travel in 2018

If you thought 2017 was a challenging year for airline passengers, just wait until you see what’s ahead. Read more “A survival guide to air travel in 2018”

Delta was “downright surly” after a death in the family

When someone mentions the “D” word to our advocates — as in “death” — their first response is invariably “we’re so sorry for your loss.” Read more “Delta was “downright surly” after a death in the family”

Help, I’ve “exceeded the maximum number of active sessions” on Delta.com!

Sarah Kolo and her mother love to go airfare shopping. But is there such a thing as too much airfare shopping?
Read more “Help, I’ve “exceeded the maximum number of active sessions” on Delta.com!”

For Delta, these “extraordinary” circumstances aren’t quite enough

Gabi Tanis’ flight from Frankfurt to New York is canceled after a pilot falls ill. Isn’t she entitled to compensation under EU rules? Read more “For Delta, these “extraordinary” circumstances aren’t quite enough”

A blown tire and bizarre bathroom break for this Delta “vacation”

Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it. Read more “A blown tire and bizarre bathroom break for this Delta “vacation””