Amerisleep offered me a $1,759 discount. Why won’t they honor it?

When a customer service representative at Amerisleep makes a massive pricing mistake, Kimber Ashrafi wants the company to hold him to it.

How massive? We’re talking a $1,759 discount. Oops. Read more “Amerisleep offered me a $1,759 discount. Why won’t they honor it?”

She’s “near tears” after a delivery problem with Sears

Katie Bauckman is waiting for a washer/dryer stacking kit from Sears, but so far, there’s been no delivery — just attitude. Is there any way to persuade the company to help her? Read more “She’s “near tears” after a delivery problem with Sears”

The sofa doesn’t fit, so why is Living Spaces charging this 25 percent restocking fee?

Living Spaces wants Michael Wicks to pay $220 to return a sofa that didn’t fit through his door. Is that too much?
Read more “The sofa doesn’t fit, so why is Living Spaces charging this 25 percent restocking fee?”

Help! My delivery was not on Target

When Kevin Williams’ delivery goes missing, he asks Target for a refund. Is that fair?
Read more “Help! My delivery was not on Target”

Hey Kmart.com, where’s the refund for the tablet you never delivered?

Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
Read more “Hey Kmart.com, where’s the refund for the tablet you never delivered?”