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Delivery

Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't deliver it. Can he get his money back?

Sears refrigerator delivery problem: Can I get a refund?

September 26, 2025March 7, 2025 by Christopher Elliott

Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back?

Categories Problem Solved
Sue Maier's sister sends her luggage to London via UPS, but the package misses her by a day. Can she get her money back for the shipping costs?

UPS missed my delivery. Can I get a refund?

March 16, 2024March 8, 2024 by Christopher Elliott

Sue Maier’s sister sends her luggage to London, but UPS misses the delivery by a day. Can she get her money back for the shipping costs?

Categories Problem Solved
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

January 19, 2024February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved

Help! My delivery was not on Target

December 13, 2023December 27, 2015 by Christopher Elliott

When Kevin Williams’ delivery goes missing, he asks Target for a refund. Is that fair?

Categories Problem Solved

Hey Kmart.com, where’s the refund for the tablet you never delivered?

January 18, 2024November 26, 2015 by Christopher Elliott

Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?

Categories Problem Solved
Mary Jenison has been a loyal Sunday New York Times subscriber, but a mysterious delivery issue since 2012 remains unresolved.

Where’s my copy of The New York Times?

January 22, 2024January 24, 2013 by Christopher Elliott

For years, Mary Jenison could count on her copy of the Sunday New York Times. Until now.

Categories Problem Solved

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