United said that my claim was settled — so where is the check?

United Airlines loses Lucas Zaiden’s bags. It agrees to reimburse him but never does. Can our advocates help him get paid? Read more “United said that my claim was settled — so where is the check?”

Aeroflot is ignoring our reimbursement request. Can you help?

We hate to let down our loyal readers who ask us for help, but we couldn’t help Shulamit Gartenhaus with her request for reimbursement by Aeroflot. Read more “Aeroflot is ignoring our reimbursement request. Can you help?”

Why is my delayed baggage only worth $350?

Alyson Marlin and her husband were rerouted mid-trip from a British Airways flight to an Airberlin flight. When they landed, neither British Airways or Airberlin had their luggage. They spent the entire nine-day trip without their bags. Marlin claimed $750 in reimbursable expenditures for both the bags. But Airberlin would only compensate Marlin for less than half of her claim. Read more “Why is my delayed baggage only worth $350?”

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