Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?
Ronald Crossley’s Hamilton Beach toaster oven doesn’t work. And apparently, neither does the Hamilton Beach customer service department. How does he get this appliance fixed?
Keith Cantrell’s new refrigerator is making a loud buzzing sound. GE can’t fix it, and Home Depot won’t let him return it. What should he do?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
