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Elliott Report

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DEAD

After years of playing the game, frequent customers are saying, "enough is enough." demanding loyalty in order to be treated with dignity.

Why loyalty programs are dead — and why that’s good news for almost everyone

January 23, 2024March 25, 2013 by Christopher Elliott

… Read more

Categories Commentary
Kimberly O'Connell continues to receive daily account alerts from Chase to her late mother's phone, dcausing distress.

Chase tries to call my mother every day, but she’s been dead two years

May 31, 2024August 29, 2012 by Christopher Elliott

Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?

Categories Commentary, On Travel

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