When Chris Danscuk checks into a Days Inn in Hawaii, he’s surprised by a rate increase. Why won’t the company fix the price? “Why am I paying an extra $600 for my hotel in Maui?”
Question: I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I made a reservation for a non-smoking room and was given a smoking room when I checked it.
I spoke with a manager, who told me he was sorry he couldn’t offer me a non-smoking room. The only rooms the hotel had left to sell were smoking rooms.
So, my question to Wyndham is: Is it their policy to accept a reservation for a non-smoking room when no such room exists? I wrote to Wyndham, but after several emails, it stopped answering.
“Smoked out of the Days Inn”
Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.
Erikson explains what happened after she checked in.
“Is this enough compensation? A $10 voucher for a filthy hotel room”
Gerald Besses did not have a good stay at the Days Inn in Point Richmond, Calif. To put it mildly.
His visit featured a confrontation with a “crazy” employee, a substandard room and a run-in with police topped off by an early and involuntary departure. His online travel agency, Hotwire, agreed to refund his room, but Besses wants more. He believes Hotwire should blacklist the property.
If nothing else, his account reinforces what readers of this blog already know: Some trips just can’t be saved. But let’s not get ahead of ourselves.
Question: I recently made a reservation on the Days Inn Web site for six nights at the Days Inn Barnwell, SC. My American Express card was charged $415.
Because of a death in my family that required me to travel to Oklahoma to attend the funeral, I called Days Inn and requested that my reservation be canceled. I was informed that online reservations could not be canceled and that my credit card would be charged — the reason for the cancellation request notwithstanding.
I sent an email to the corporate office using the Web site’s “Contact Us” feature, requesting a review. My Amex card was charged a few days later, and I received a call from a Days Inn customer service agent shortly after that, who informed me that nothing could be done to reverse the charge. Can you help me get a refund? — Art Wallace, Miami Beach, Fla.
Answer: Days Inn should have given you a refund, or at least allowed you to apply your $415 credit toward a future stay. But its “take-it-or-leave-it” attitude just doesn’t work for me.
“A canceled room, but no refund”