United Airlines complaints surge as April grievances lose altitude

April was a good news-bad news month for reader complaints. Our number of grievances fell to 291, the lowest level since February. But one company outperformed the group, and the reason is obvious. Read more “United Airlines complaints surge as April grievances lose altitude”

What all the recent United Airlines headlines may mean for travelers

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all. Read more “What all the recent United Airlines headlines may mean for travelers”