Help! Airline broke my wheelchair and ruined Hawaii vacation

The road to Hana in Maui. / Photo by Ying Hai - Flickr
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.

But it ended in disaster when Alaska Airlines damaged her wheelchair on a connecting flight between California and Hawaii. And even though Alaska repaired her wheelchair and offered a flight voucher and eventually, cash compensation, it’s not enough. She wants my help.
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Case dismissed: “American Airlines completely destroyed our stroller”

Like many new parents, Marissa Maland travels with a stroller. Or, should I say traveled with one.

On a recent American Airlines flight from Dallas to Telluride, Colo., with her husband and 17-month-old son, she took every precaution to make sure the $700 stroller would be safe, including spending an extra $90 for a protective case.

It did her no good.
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The hive mind probes TSA luggage claims data, and here’s what it finds


At the end of yesterday’s post about TSA damage claims for luggage, I invited readers to review the raw data released by the agency. And you did.

Special thanks to Jeffrey Harper and Charles Owen for downloading and dissecting the data. I’ve distilled the numbers further (note: I’m no math whiz, but I consulted my better half, who has an MBA and takes full responsibility for the graphs in this post).

As you can see in the above graph, the agency is settling far fewer claims as a percentage of overall claims. This graph doesn’t include claims that are still being processed, were canceled or are being litigated. They’re based on raw numbers released under the Freedom of Information Act.

This is pretty revealing. The agency has paid out far less, on average, as time has progressed. It follows the same trend line as total payouts, which I highlighted yesterday.
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