CUTOVER Archives

It's hard to find anyone who likes the new United Airlines. Even at United Airlines. Can it fix itself? Can it do better?

Can United Airlines fix itself?

November 29, 2023August 14, 2012 by Christopher Elliott

It’s hard to find anyone who likes the new United Airlines. Even at United Airlines.

That's my takeaway from today's failed case, which involves a woman who was denied boarding on a United Airlines flight.

Denied boarding because I didn’t pay a change fee

January 22, 2024July 19, 2012 by Christopher Elliott

Always read to the end. The very end.

At United, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines.

Could United Airlines’ chaotic computer “cutover” have been avoided?

January 22, 2024April 29, 2012 by Christopher Elliott

At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.

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