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Elliott Report

Elliott Report

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CUSTOMER SUPPORT

Engine failure after Jiffy Lube's oil change led Ian Culhane to a complex claim battle. Thorough documentation won the day.

Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?

April 13, 2024August 9, 2023 by Christopher Elliott

After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car? 

Categories Problem Solved
When IcelandAir changes Patricia Boyle's flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn't it responding?

IcelandAir changed her departure airport. Here’s how we got $2,972 refunded

May 1, 2025June 1, 2023 by Christopher Elliott

When IcelandAir changes Patricia Boyle’s flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn’t it responding?

Categories Featured, The Travel Troubleshooter
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

January 19, 2024February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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