What Expedia’s purchase of HomeAway means to you
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Let’s hear it for the travel heroes. The Houston airline agent held a United Airlines flight for a passenger visiting his dying mother.
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
It’s true, social media fatigue is starting to set in across the Internet.
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.
Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t.
Arthur West’s 50th anniversary trip to Venice was “extremely enjoyable” — except for one little issue: the British Airways flights. All of them.
The experience of passengers like Nina Boal makes me optimistic about the future of air travel.