My wedding was ruined! What does Sandals owe me?
Alex and Jaime Passakos say their honeymoon at Sandals was ruined — and they want compensation.
CUSTOMER SATISFACTION
Travelers reached their breaking point this summer. Is loyalty dead?
When it comes to travel, is loyalty dead?
That’s the question many travelers have been asking themselves during a record-breaking summer.
Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
Why are airlines being so nice to you?
Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?
Which hotel amenities do you really want? You won’t believe it!
When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want.
Help! Amazon lost my Pixel phone and now it won’t refund me
When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?
Help! Sears won’t cover the cost of installing my replacement dishwasher
Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more?
My Whirlpool stove is defective again. How do I get it fixed?
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.