Allison Ausband is Delta Air Lines’ vice president for reservation sales and customer care. I met with her last week to discuss the progress since our last interview in 2010.
It’s nice to see you again. And you’re still here. Before you came along, this position was like watching a game of musical chairs. (Here’s my 2009 interview with Ausband’s predecessor.)
Thank you. I liken it to solving world peace on some days. I try to fix everything. But I’ve never been more excited about our momentum.
“Delta’s Ausband: When it comes to customer service, “we want to be even better””