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Elliott Report

Elliott Report

  • Home
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CUSTOMER ADVOCACY

Josephine Donatelli was charged $515 by Enterprise for a missing head restraint and hat shelf from her rental car. However, she insists she returned the vehicle exactly as she rented it. Enterprise sent the claim more than a month after the return, with insufficient evidence to prove it was her rental car, including no photos with identifying details like a license plate. After disputing the charge with her credit card company and contacting Enterprise, a representative apologized for the error and refunded the money, acknowledging the confusion and promising future rental credits.

Billed $515 for a missing head restraint on my rental car. But is this the right vehicle?

August 19, 2024August 14, 2024 by Christopher Elliott

Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?

Categories The Travel Troubleshooter
When James Cottrell bought travel medical insurance for his North Atlantic cruise, he never expected to need it. But when his wife fell ill and ended up with a $6,914 medical bill, he found himself relying on GeoBlue. Despite promises of a 30-day payout, six months passed with no reimbursement. Cottrell's persistent follow-ups led him to file a complaint with the Massachusetts Division of Insurance. His case highlights the differences between travel insurance and travel medical insurance and provides crucial tips for expediting claims. Will GeoBlue finally pay? Find out how he resolved it.

Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim

September 5, 2024August 12, 2024 by Christopher Elliott

When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.

Categories Advocacy
Vicky Cordes faces a frustrating battle to use her $3,157 airline ticket credit from a canceled Virgin Atlantic flight during the pandemic. Despite booking through GBV Travel Services and payment via Expedia, she's caught in a cycle of finger-pointing between her travel advisor, the wholesaler, and the airline. With her credit set to expire soon, Vicky has spent countless hours on the phone with no resolution. The crux of the problem appears to be her unpaid membership fee with GBV, complicating the situation further. Will Vicky manage to reclaim her flight credit in time?

What happened to my $3,157 flight credit? And how do I use it?

November 24, 2024August 2, 2024 by Christopher Elliott

Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing fingers at each other. Who’s got her money?

Categories Problem Solved
In the thrilling tale of Julie Brown's Costa Rica tour, Overseas Adventure Travel cancels her pretrip excursion, leaving her to face unexpected costs. A hidden truth emerges as she seeks answers and battles for fairness, uncovering surprising twists along the way. Will justice prevail, or will she be left to bear the burden alone? Find out in this captivating journey of travel, challenges, and resilience.

Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?

May 27, 2025July 31, 2023 by Christopher Elliott

Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?

Categories The Travel Troubleshooter
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

CLEAR almost made us miss our flight. I want an apology!

December 5, 2023July 26, 2023 by Christopher Elliott

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

Categories Problem Solved
May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Categories Featured, Problem Solved

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