Here to help
Oh, the things travel insurance companies do to weasel out of a claim.
If you don’t believe me, talk to Dawn Walker, who contacted our advocacy team when CSA Insurance turned down her claim after her father-in-law suffered a breakdown on a trip to Greece.
Read more “Help! This travel insurance excludes an unconfirmed diagnosis”
But she wasn’t, at least not in the way she thought. When she filed a claim for the $565 she had to pay for a new flight when her trip was interrupted, her insurance company turned her down, saying that the flight cancellation wasn’t a “covered reason” under her policy.
Her request didn’t seem unreasonable to Tarrow. She was in a wheelchair recovering from surgery when the aviation disaster left her stranded in a JFK terminal. Her airline told her that the soonest it could fly her home was two days later, so she asked her son to book a ticket to San Jose on another airline. If ever there were a time to invoke insurance, it was then.
“They weaseled out of paying a claim,” says Tarrow, a retired college professor who lives in San Mateo, Calif.
Read more “The unsettling truth about travel insurance”
Arthur Ruffino’s travel insurance claim is a real heartbreaker, for several reasons.
First, he did everything he could to make sure he was covered by his CSA policy, but was still denied.
Second, his well-reasoned appeal went nowhere. And finally, even though I agreed that his case should be granted another review, the insurance company dug in its heels.
Read more “Insurance claim denied because of … air traffic?”
