Douglas Berry books a Princess cruise online and pays for the fare and travel insurance with his credit card. But then Princess cancels his cruise — and then charges him a $3,718 cancellation fee. Can it do that?
It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.
Lisamarie Monaco never expected anyone to offer her a vacation do-over. She was staying at a resort hotel in Fort Lauderdale, and things were not going as planned.
