CREDIT CARDS Archives

Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

Leave this at home when you go shopping (or you’ll regret it)

February 1, 2024May 22, 2017 by Christopher Elliott

What should you leave at home when you go shopping this summer? Jennifer Boaro prefers this strategy: Put your credit cards into a cup of water. Then store it in the freezer.

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