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COVID-19

When James Cottrell bought travel medical insurance for his North Atlantic cruise, he never expected to need it. But when his wife fell ill and ended up with a $6,914 medical bill, he found himself relying on GeoBlue. Despite promises of a 30-day payout, six months passed with no reimbursement. Cottrell's persistent follow-ups led him to file a complaint with the Massachusetts Division of Insurance. His case highlights the differences between travel insurance and travel medical insurance and provides crucial tips for expediting claims. Will GeoBlue finally pay? Find out how he resolved it.

Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim

September 5, 2024August 12, 2024 by Christopher Elliott

When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.

Categories Advocacy
David Aronstein's Alaskan cruise took an unexpected turn when he contracted Covid-19. While the onboard medical team provided excellent care, he faced a new challenge upon returning home: a $750 bill for Paxlovid treatment. His insurance company required medical records to process the claim, but despite multiple attempts to obtain these from Holland America, David received no response. The cruise line directed him to fill out a release form and send it to their parent company, Carnival, but this yielded no results. David's perseverance highlights the importance of securing medical records immediately after treatment.

How do I get Holland America to send me my medical records? I keep asking.

August 2, 2024July 31, 2024 by Christopher Elliott

David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?

Categories The Travel Troubleshooter
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?

Tauck requires a COVID vaccine to cruise. I want a refund!

January 19, 2024April 18, 2023 by Christopher Elliott

Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?

Categories The Travel Troubleshooter
The content discusses the issue of a long-delayed cruise refund for a Greek Islands cruise booked with Vantage Travel. Despite agreement for the refund, it has taken almost three years due to the pandemic causing widespread delays in the travel industry. The article explores the reasons behind the wait and whether it is possible to expedite the process.

He paid Vantage $18,536. Why is it taking so long to get a cruise refund?

January 19, 2024February 9, 2023 by Christopher Elliott

The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?

Categories Advocacy

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