For the last time: Car rental coverage is not mandatory!

Car rental insurance isn’t required. Or is it?

If you’re not sure, then you’re one of many confused car renters — a confusion some car rental companies appear to be taking advantage of. Read more “For the last time: Car rental coverage is not mandatory!”

The Taurus is a total loss – should he pay $22,000?

This is a first: Budget is telling one of its customers to buy it a new car. He wants our help. The advocacy team is considering this case, but I’d love to get your thoughts before we get involved.
Read more “The Taurus is a total loss – should he pay $22,000?”

Why won’t Expedia honor its Best Price Guarantee?

When Megan Bevens books a flight from Sacramento to Honolulu on Expedia, she’s delighted to find a lower fare on Travelocity. So why won’t Expedia honor its Best Price Guarantee?
Read more “Why won’t Expedia honor its Best Price Guarantee?”

What kind of coverage should my card have?

Credit cards come with all kinds of bells and whistles. Here are the ones you should have if you plan to travel a lot.

Maybe I shouldn’t have taken this case after all

When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.
Read more “Maybe I shouldn’t have taken this case after all”