CONSUMER ISSUES Archives

What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received?

I ordered a Christmas tree from Home Depot but it never arrived

January 19, 2024December 25, 2022 by Christopher Elliott

What happened to Stefanie Rogers’ Christmas tree? And why won’t Home Depot refund her for the plastic Tannenbaum she never received?

Judy Lambert files an insurance claim with Chase Sapphire after canceling a snorkeling trip. Months later, she's still waiting for her $15,194

Hey Chase Sapphire Reserve, where’s my $15,194?

January 19, 2024December 5, 2022 by Christopher Elliott

Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But four months later, she’s still waiting for her $15,194 check. Will she ever see the money?

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it.

Can you help me with this $80 cleaning charge from Lyft?

November 24, 2024December 5, 2022 by Christopher Elliott

Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing.

Samsung received her SSD, but it looks like it’s gone forever

January 21, 2024August 8, 2022 by Christopher Elliott

When JetBlue cancels Amy Ohman's flight to Boston, it agrees to pay for her Uber ride to the airport. Then the airline cancels her flight again.

JetBlue owes me $71 for my Uber ride to the airport. Why won’t it pay?

January 21, 2024July 25, 2022 by Christopher Elliott

Sandra McLean can't access her Rolling Stones tickets online and misses the concert. Does she deserve a refund?

Ticket Liquidator liquidated her Rolling Stones tickets — can she get any satisfaction?

January 21, 2024July 11, 2022 by Christopher Elliott

When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket.

I booked my JetBlue Airways tickets on Orbitz. Now they’re gone.

January 21, 2024June 27, 2022 by Christopher Elliott

When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards.

Ticketmaster still owes me $150 for these Jim Gaffigan tickets!

January 21, 2024June 20, 2022 by Christopher Elliott

Ticketmaster still owes me $150 for these Jim Gaffigan tickets. Will they refund me?

When she shows up at her Vrbo rental for a one-night stay, the access code doesn't work. She asks for a refund, the owner blocks her.

She wanted a refund for her Vrbo rental. The owner blocked her.

January 21, 2024May 30, 2022 by Christopher Elliott

Jannick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?

She moved from Canada to the United States. Then Airbnb banned her.

October 21, 2025May 9, 2022 by Christopher Elliott

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