Eversource Gas says I have a leak. Do I have to pay this service bill?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?
CONSUMER ISSUES
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
My American Tourister luggage is defective. How do I get it fixed?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
Does Amtrak owe me anything for a forced downgrade?
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?
I sent a stranger money through Zelle by mistake. How do I undo it?
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?
Overcharged by Quest Diagnostics — can she get her $353 back?
Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?
Budget billed me $250 for calibrating a windshield camera. Is that legit?
Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay?
I lost 80,000 Marriott Bonvoy points. Can you get them back?
Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won’t the company restore the points?
These Britrail England Flexi Passes are taking forever to refund. What should I do?
Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won’t her travel agency process her refund?