It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. Read more “It wasn’t my fault. Why should I be penalized for missing my flight?”

I just wanted to fly home from Paris. Why was my ticket invalid?

When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back? Read more “I just wanted to fly home from Paris. Why was my ticket invalid?”

Here’s what happens when you use a consolidator and then miss your flight

Joe Barrett booked tickets through ExploreTrip for a flight to Italy. Unfortunately, on the day of his departure, he arrived at the airport too late for check-in and missed his flight. And if that wasn’t bad enough, he quickly finds out that neither the airline or ExploreTrip will help him rebook. Read more “Here’s what happens when you use a consolidator and then miss your flight”

Help! I lost $5,000 — I didn’t understand what I was buying!

Sanchit Joshi’s parents were looking forward to their upcoming trip to India, paid for by Joshi. But when they couldn’t travel, Joshi forfeited the cost of their airfares — and he can’t get it back. Read more “Help! I lost $5,000 — I didn’t understand what I was buying!”

No visa and no flight credit – who’s responsible for this mess?

To fall into my dreaded “case dismissed” file, a lot of things have to go wrong. Unfortunately, that’s the situation David Bialke and his wife are facing.
Read more “No visa and no flight credit – who’s responsible for this mess?”