How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable. Read more “How to get an airline to compensate you — even when it doesn’t have to”

Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
Read more “Why won’t Delta compensate me for a missed tour?”

My honeymoon photos are ruined — thanks a lot, Target!

Alexey Laputin/Shutterstock
Question: I attempted to exchange a camera we purchased for our honeymoon, which turned out to be defective and ruined all of our honeymoon photos. We were told that because the camera had been on sale, and the item has since returned to its regular price that we would need to pay an additional $100 to exchange the defective item with the exact same model.

The guest services representative, loss prevention person and the team leader (who continuously told us she was the store manager) were extremely rude and condescending while informing us of this fact.
Read more “My honeymoon photos are ruined — thanks a lot, Target!”