I don’t know how we lost it. But if there was one thing I could fix about the travel industry, it would be to bring back the compassion that once defined it.
Read more “Let’s bring back a little compassion to travel”
I don’t think of this as a “good news” kind of blog. There are countless corporate sites that specialize in slick posts stripped of meaning, and this isn’t one of them. But sometimes, travel companies really do right by their customers, and when that happens, they deserve recognition.
Such was the case with Dani Djamal’s mother, who was trying to change her flights on US Airways.
She needed to change her departure date from August to October on her flight from Phoenix to Los Angeles as she had to accompany me in the hospital after an accident.
When the US Airways rep on the phone told me there was a change fee of $150, I asked her to waive it. I explained that I was admitted into a hospital in Flagstaff for two months and her presence was important for me.
Read more “Nice work, US Airways! A story of compassion with a happy ending”